A culture of Service Excellence at St Andrews

Continuous Improvement at St Andrews

St Andrews is strongly committed to achieving high levels of excellence throughout our organisation. We strive to continually improve our level of excellence and ensure that all our residents and community clients have an opportunity to express their individual needs.

Feedback is important to us. By listening to our clients, their families and advocates, we can ensure that every one of our clients has a continuing positive experience of living life to the fullest. It is important to St Andrews, that our residents, families and community understand that we don’t just care for people – we also care about them.

Even though our staff are experienced and have specialist skills in caring for seniors, we encourage them to continue their education. By grasping opportunities in continuous education and development, they are able to maintain and improve their level of skill and knowledge in care of our residents.

we value client feedback at St Andrews

Awards achieved by St Andrews

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Allied Health

  • 2010- Aged Care Channel Idea of the Year Award
      Highly Commended – Self-Directed Learning Package Education Program
  • 2009 Minister’s Awards for Excellence in Aged Care
      Certificate of Appreciation for nomination in Excellence in Training and Staff Development – Residential
  • 2007 Northern Star Business Excellence Award
      Finalist – Health & Lifestyle Category
      Finalist – Community Services Category
  • 2007 ACAA Building Awards
      Finalist – Renovation / Redevelopment Building Category
  • 2006 Northern Star Business Excellence
      Award Winner – Community Services Category
      Finalist – Health & Lifestyle Category

For general information on Commonwealth Government services for Aged Care, see the Australian Government Directory of Services for Older People.

© 2016 St Andrews Village Ltd.
All Rights Reserved

A: 59 Bentinck Street, Ballina, 2478
P: 02 6620 5800
E: reception@standrew.com.au