09 August 2021

Dear Residents, Families, and Visitors,

COVID-19 continues to present challenges for residential aged care services. We have been informed an individual within the region who has been confirmed positive for COVID 19.  NSW Health have advised contact tracing has commenced. The individual was reported to be active in the local community including Ballina, Byron Bay, Lismore & Casino areas.

NSW Health has recommended anyone within the following local government areas should immediately isolate and have a COVID-19 test if they have even the mildest of symptoms: Byron Shire, Richmond Valley, Tweed, Lismore, Kyogle and Ballina.

In order to reduce the risk of potential exposure to our residents St Andrews Management team have made a decision to close the facility to visitors on a temporary basis. We propose this closer will be ongoing until more information becomes available in relation to potential exposure sites.

Supporting you to stay connected is important. Our lifestyle team can support facetime call, skype and window visits etc to book an appropriate time please contact the lifestyle coordinator on 66205881.

Under exceptional circumstances the management team may permit visitors to enter the facility. If you would like to discuss your or your loved ones particular circumstances, please contact the facility to speak to one of the clinical leadership team.

Resident Social Leave

• Residents are discouraged from leaving the facility except for essential reasons.
• If the resident chooses to leave the facility, they must notify staff of the intended location and purpose. By completing a social leave declaration. The staff will then consider if any additional precautions are required on return, such as isolation.
• Residents are discouraged from attend a gathering with anyone present who has been in the Greater Sydney area and QLD since June 21.

St Andrews management appreciate your understanding about what is required to reduce the risk of CoVID-19 entering the facility. All staff and essential visitors are reminded to comply with face Masks, strict handwashing, social distancing, and room density requirements.

We will keep you updated, take care.

St Andrews Management