Dear Families and Visitors

Until further notice St Andrews all residential aged care facilities must:

Staff and visitors are NOT required to wear a surgical mask in a facility located in NSW.

All staff and visitors must continue to comply with strict handwashing, social distancing and room density requirements.  

Screening of staff and residents and conditions of entry to the facility are as follows:

  1. Do not enter the facility if you have any CoVID-19 symptoms.
  2. Screening of visitors and staff will continue at the one entrance available at this time.
  3. When exiting the facility there will be a signing out book that visitors and staff must now sign.
  4. Common areas are open to visitors. Please adhere to the density signage i.e. the number of persons permitted in the space at one time. 
  5. A maximum of 4 person in a residents room including the resident. That is 3 visitors at one time and one resident.
  6. It is not a requirement to have an up to date vaccination against influenza if a visitor is making a care and support visit to a resident. For example families making a visit would be deemed care and support
  7. Residents may leave the facility for outings such as medical appointments or to visit locations in the community such as shops, cafes

Red Zone NSW
There are NO areas of concern in NSW. 

Green Zone NSW 

All of NSW (as there are no areas of increased testing).

The number of visits per day is now unlimited  per day  or how many visitors at one time provided room density is not exceeded. Visiting times are Mon-Fri  9am – 6pm and Weekends 9am – 5pm

Interstate visitors

As circumstances are continually changing  and the different approaches to Covid-19 by all other States/ Territories please call Administration, well ahead of a planned visit and provide details so we can give the appropriate advice. Contact St Andrews on 02 66205800 and press #4 on the selection list  (Reception). Please Note: Queensland visitors are exempt and do not need to call prior to entry

Visitors and staff who have returned from Victoria since 13 February are excluded unless there are compelling compassionate reasons or they are providing essential care. For those affected please contact the facility management. 

Any person who has been to any Victorian venues of concern since 13th February 2021. Refer to the following website:

International Visitors

Any person who has been in New Zealand in the past 14 days must not enter the facility barring specific circumstance and also approval by a senior manager. For additional information refer to the following website:

Any person who has been in overseas in the past 28 days must not enter the facility without documented proof of a 14 day quarantine and a negative CoVID-19 test.

Social Leave – A resident leaves the facility

The resident does not require isolation upon return to the facility provided they have:

  1. Not been in contact with a person who has been in an area of concern in the last 14 days
  2. Not been in contact with a person with symptoms of CoVID-19 or is in a 14 day isolation period
  3. Worn a facemask in indoor settings such as supermarkets, shared rides and other venues. Also including outings with small family gatherings or group excursion. Records should be kept of the visit location, number of people in the gathering and date of the visit.
  4. Have not been to a place or household where a person is currently self-isolating OR waiting for a CoVID-19 test result
  5. Completed a Social Leave declaration form for the leave requested. If they are unable to do so the declaration must be completed by the support person or representative.

Residents attending a medical appointment in a CoVID-19 safe manner will not be placed into isolation upon return.  Upon return the resident will be risk assessed to determine the level of exposure to CoVID-19. Depending on the assessment the resident may have to isolate. 

Residents who comply with points 1-4 are highly unlikely to be required to isolate upon return.

St Andrews management appreciate your understanding about what is required to reduce the risk of CoVID-19 entering the facility


Bruce Tually

General Manager